Product and Service Information

Physical Products: Unique, Made to Order

Unless otherwise noted on a particular item’s description, all of our products are unique, made-to-order items. As such, when you order a particular size and color, it’s possible you own the only example of that design in the world.

Downloadable Content

Non-Transferable: All downloadable content is for personal use only and is non-transferable. It is not for resale under any circumstances.
Commercial Use: For commercial use of downloadable content, please contact us for separate pricing.

Subscriptions

Unsubscribing: Users may unsubscribe at any time. Subscriptions will end at the next billing cycle following the unsubscribe request.
Substack Paid Subscription Syncing: Subscriptions do not automatically link between Substack and our website. We will sync premium subscriptions to Substack (or vice versa) upon request, provided the subscription email addresses are identical.

Returns and Refunds

Limited returns — Due to the unique nature of our made-to-order products, returns and refunds are not available if you order the wrong size, color, change your mind, or decide after the fact that you do not like the product.

Remedies for faulty products — In the case of a damaged product, a manufacturing error, or receiving the wrong item due to an error on our part, HumblePray offers a free replacement or a refund. You must contact us within 30 days of product delivery. Do not return the product unless or until requested by a customer service representative.

Documentation required — To process a replacement or refund for a faulty product, clear pictures or video showing the error or damage must be provided within the 30-day window.
Subscriptions & Downloadable Content are non-refundable

That said, customer satisfaction is among our highest priorities. If you are unsatisfied with your order, please contact us immediately for assistance!

Order Processing & Holidays

Initial Review: The initial placement of an order does not guarantee that the order will be processed. We reserve the right to review any and all orders. We may contact you for additional details and clarifications to ensure the accuracy and feasibility of the order.
Standard Processing: Most orders are processed and shipped within 7 business days.
Holiday Seasons: During peak seasons like Mother’s Day, Father’s Day, and Christmas, allow up to 14 business days for processing. Plan accordingly to ensure timely delivery.

Cancelling Orders

Cancellation Rights: We reserve the right to cancel any order at any stage of the order process, with or without cause. This includes situations where we suspect fraud, encounter supply issues, or if errors occur in the ordering information provided.
Refund Policy: In the event of cancellation by us for reasons other than customer error or fraud, a full refund will be issued in accordance with applicable law. However, if an order is cancelled due to incorrect information provided by the customer, or if cancellation is requested by the customer after the order has been processed or shipped, we may withhold refunds based on costs incurred or the inability to halt production.

Exclusive Designs

Exclusive Offerings Defined — We use the terms “Exclusive offerings”, “Exclusive designs”, and “Exclusive products” to denote products featuring a unique arrangement of graphical, textual, aesthetic elements, or any combination thereof, sold solely by our company. These products may incorporate elements or inspirations from existing designs under license, but are uniquely transformed and adapted for exclusive sale in our store.

Limited Edition

Definition and Criteria — Products labeled as “Limited Edition” or “LTE” are produced in restricted quantities. These limits are set based on various factors including sales data, anticipated demand, and the value our customers attribute to these products.

Flexibility in Production — We reserve the right to adjust the limits of these products at our discretion to balance exclusivity with customer demand. Changes in production limits may occur without prior notice.
Product Design Continuity — “Limited Edition” refers to the specific composition of a design applied to a particular product. Similar or exact designs may be utilized on different products or versions of the same product, with or without modification.
Design Evolution — Designs from Limited Edition products may be adapted or reimagined for future products, potentially leading to new variations that may resemble original versions.
Adjustments to Product Limits — Changes in the quantity of any Limited Edition product—whether an increase or a decrease—are at our discretion and will not affect the purchase terms post-sale. Such adjustments do not constitute grounds for returns or refunds, as the exclusivity of the product does not directly correlate to its price.

Shipping Policy

Shipping Options and Costs

Variety of Options: We offer various shipping options, including Standard and Express Delivery.
Calculation of Costs: Shipping costs are calculated based on the selected method, weight, dimensions of the items, and destination.
Display of Costs: Total shipping costs will be clearly displayed at checkout.

Shipping Information and Guidelines

Accurate Information Required: It is the customer’s responsibility to ensure that all shipping addresses are provided in Latin characters and are accurate and complete. We do not provide address validation services. Incorrect, incomplete, or erroneous shipping information may lead to order cancellation or delivery failures.
PO Box Restrictions: Express Delivery is not available for PO box addresses. Orders specifying a PO box for Express Delivery will be automatically canceled and refunded.
PO Box Formatting: For standard shipping to a PO box, adhere to the formatting guidelines provided.
Home Delivery Requirements: For successful home delivery, ensure full and accurate details are provided, including recipient’s name, street address, apartment number, and zip code. Incomplete information may result in non-delivery.

Risk of Loss and Tracking

Risk of Loss: All purchases are made pursuant to a shipment contract. The risk of loss and title for items pass to you upon our delivery to the carrier.
Tracking Your Order: You will receive a shipment confirmation email with a tracking number once your order has shipped. The tracking number will be active within 24 hours.

Shipping Delays and Carrier Issues

Carrier Delays: We are not responsible for delays caused by shipping carriers due to weather conditions, system failures, or other factors beyond our control.

Contact Information

Customer Service: If you have any questions or concerns about our shipping policy, please contact us via our contact page or see the Contact section near the bottom of this agreement.
Business Use Only: Our mailing address is for business contacts and authorized returns only. Unauthorized returns may be refused or not processed.

Liability and Disclaimers

a. General Disclaimer

Services Provided “As Is”: All services and products offered through FYRE.IS, LLC are provided “as is” and “as available” without any warranty of any kind, either express or implied. While we strive to provide a high-quality service, FYRE.IS, LLC does not warrant that the services will meet your requirements, be uninterrupted, timely, secure, or error-free.
Accuracy of Information: We do not warrant the accuracy or completeness of the information, text, graphics, links, or other items contained within these services. We may make changes to these materials, or to the products described therein, at any time without notice.

b. Limitations of Liability

Direct Damages Limited: To the maximum extent permitted by law, FYRE.IS, LLC shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if FYRE.IS, LLC has been advised of the possibility of such damages).
Specific Limitations: Liability is further limited by the specifics of the customer agreement for any given service or product. Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.